How to measure the customer experience to improve customer loyalty and retention with Fredrik Abildtrup, TeleFaction

Web-seminar about measuring the customer experience and increasing customer loyalty, customer retention and customer acquisition in the process.

October 22, 2009:
1 pm Eastern Time (New York)
10 am Pacific (Los Angeles)
19:00 CET (Berlin, Copenhagen, Madrid, Paris)
18:00 London time
21:00 Moscow time


Are you measuring the customer experience today?

Would you like to know how you can increase the value of your customer experience programs by utilizing proven and highly effective modern techniques?

Does your company have a significant inflow of customer response - on the phone, through your websites and physical touchpoints?

Would you like to know how other companies have significantly increased their customer satisfaction, customer experience and loyalty by implementing a highly actionable methodology?

Is it interesting for you to experience how live customer listening posts can help you decrease churn/customer defection?

If you can answer yes to any one of the questions above, join us for this 70 minute web-seminar presentation covering

- insights about one of the most current techniques to measure customer satisfaction
- case studies with an emphasis of tangible results
- future trends for surveying the customer experience and how you can leverage your market and customer research spending better

The presenter - Fredrik Abildtrup - is a highly experienced expert in the field of customer experience management.

Here is a brief introduction to Fredrik Abildtrup

Fredrik Abildrup is currently the Chief Executive Officer at TeleFaction - a company specialized in customer loyalty, customer satisfaction and customer retention concepts.
Fredrik and his team are helping organizations across Europe obtain tangible results in the areas of customer satisfaction, customer retention and win-back programs.

At the web-seminar he will share some of his experiences on how a live and actionable measure of the customer experience will increase loyalty and retention in industries such as telecommunication, financial services, banking, insurance and other industries with a large inflow of customer enquiries.

Before joining TeleFaction, Fredrik Abildtrup served as a division Executive with T-Systems - a company of Deutsche Telekom. He is a graduate from the Copenhagen Business School with a degree in International Marketing and Management. Moreover, he has a master’s degree in International Business obtained via the CEMS-programme at the Universität St. Gallen in Switzerland.